To Alleviate Staff and Physician Burden, Canyonlands Healthcare Turns to ScanSTAT for ROI and Inbound Document Management.
Canyonlands Healthcare, a private, not-for-profit corporation providing consumer directed health centers with locations across northern and southeastern Arizona, is not unique in the burden and backlog they experienced by fulfilling records requests and other services in-house. There simply “isn’t enough time in the day” for staff to provide outstanding patient care, while keeping up with administrative tasks. Staff, leaders and physicians are all required to do more, with less resources, in the same amount of time, while swimming in a sea of regulations.
In search of a resolution to the backlog and frustrations, leaders at Canyonlands vetted the ScanSTAT suite of solutions and chose to move their in-house medical records fulfillment, along with their chart filing tasks, to the team of healthcare data experts at ScanSTAT.
“The more we looked at the solutions ScanSTAT offered, the more we realized it was the right fit for us. Our processes for fulfilling records requests and scanning for patients charts were fragmented,” shares Patient Services Supervisor Margaret Mangione. “As we implemented the ROI and inbound document management services, the way both services were tailored to our process really made it an easy transition for our staff and our physicians.”
Client Services Manager, Rafael Jones, has worked with the Canyonlands team for almost a year. “Working with Margaret and her team has been very rewarding, “Jones states, “Our team has been able to dive in to learn their specific workflows to ensure we support them in the best way possible. The patient care they provide communities in Arizona is so important, it’s rewarding to alleviate some of their administrative burden so they can deliver the best care to their patients each day.”
As with any change in an organization, some initial apprehension is always expected. As ScanSTAT and Canyonlands Healthcare began to work together, ensuring that physician workflows remained consistent was at the top of the priority list in building the client’s process. “ScanSTAT tailors the inbound document management process to our workflows; this makes it much easier for our providers to grasp what’s going on and, it reassures them that their patient charts and EHR are still the same, but updated in a timely manner,” shares Mangione.
When asked which service has had the biggest impact on their organization so far, Margaret is quick to share, “The inbound document management services have had the most profound affect on the organization. The providers love having scans and updated information in the patient charts within 24-48 hours. They are really pleased with this timely approach that allows them to provide the best care to their patients at the time of service.”
While the inbound document management services from ScanSTAT have had a strong impact on the clinical workflows and patient care at Canyonlands Healthcare, the staff and administrators have seen measurable improvements from the ROI service as well. Margaret continues, “In my world, the compliance side has had the most profound affect. My mind is at ease knowing ScanSTAT keeps us compliant with our release of information. I also appreciate the support we receive when a patient has a legal matter that requires records be released. I know those requests for releases are being handled timely, appropriately and it takes a real burden off me and my staff.”
As Canyonlands Healthcare continues to service patients in the communities of Northern and Southeastern Arizona with integrated primary and preventive care, improving access and removing financial barriers to care for their consumers, ScanSTAT is proud to work behind the scenes as a trusted partner. “Helping our clients free up their time, eliminate burden and worry so that they can focus on their patients—that’s what we’re here for,” says Jones. And, if you ask any healthcare data expert at ScanSTAT, that’s the best part of their job!
Interested in learning more about ROI or inbound document management services with ScanSTAT? Our team will be happy to help you discover if the suite of ScanSTAT solutions may be a fit for your organization. Please visit us online at https://www.scanstat.com, email, call 816.437.9134, or, if you prefer, send a carrier pigeon to our offices in beautiful Kansas City, MO!