Transition Made Easy

SEAMLESS ONBOARDING

We commit to provide each of our clients with a smooth, worry-free transition experience. We are determined to avoid the usual stress, pain, difficulty, and client team resource consumption customarily associated with bringing on a new vendor.

When you sign on for a new service from ScanSTAT, we assign a transition team to you composed of project leaders and subject matter experts. They will begin your transition with a kick-off call to design an onboarding plan specific to the needs of your organization. After that, we conduct weekly status calls as we move you through the process.

Depending on the service or project engagement, the typical time frame for onboarding ranges from one to six weeks. The transition team will follow a five-step onboarding plan tailored to your requirements, IT connectivity and desired workflows.

TRANSITION TIMELINE

• Discovery - We lead a planning meeting to understand your unique environment. We exchange expectations for the onboarding process.
• Connection - We establish IT connectivity, obtain necessary credentials, set up the technology, and train your staff.
• Scope of Work - We document all workflows and agree upon a Scope of Work as our plan.
• Go-Live - Our Client Service Representative will begin processing your requests or filing your records either onsite or remotely as planned. Our transition team will reconnect for your feedback and onboarding sign-off.
• Transition to Client Services Team - Our Client Experience Manager will assume responsibility and serve as your regular contact.

Want to learn more? Contact us to start the conversation.